store manager was wrong?

The manager of the Stratford Crossing Wal-Mart, Tony Spears, referred all questions to a 1-800 number. He promised that a real person, not a computer, would handle the call. He was wrong. A prerecorded voice promised “Your call is important,” but a journey through a half-dozen options failed to yield either a human or a relevant option for a comment.

http://www.newhavenindependent.org/HealthCare/archives/2006/05/post_22.html

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